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Question1: Universal Containers needs to use capabilities, using the Customer Service Template, in Salesforce Communities to enable Social Sign-on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign-on?
Question2: Universal Containers needs their channel partners to collaborate on opportunities within their new partner Community based on the Napili template. What is the recommended way to accomplish this task?
Question3: Universal Containers wants the Community login page to display its company logo. How can the Salesforce Administrator accomplish this in the Community Workspace?Select one or more of the following:
Question4: A Salesforce admin needs to build a self-service Community. Which three steps should the Salesforce admin take before building the Community in Salesforce? Choose 3 answers Select one or more of the following:
Question5: As a part of your Partner Community Roll-out strategy you plan to engage with stakeholder(s) within the business to understand what they are hoping to get out of the community being implemented. Who do you meet with?
Question6: Which three actions should the Salesforce Admin take before the Community launches? A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits.
Question7: A Community Admin is planning to add users and wants to send a welcome email for the community. Which three checks must the Community Admin perform?Choose 3 answers
Question8: Northern Trail Outfitters is launching a Community for its B2B customers and partners.What should the Consultant consider when granting users access to the Community?
Question9: You have identified all the topics for your Community, as great as they all are, you need to specific the featured topics, where do you navigate to do this?
Question10: Universal Containers has built Visualforce pages for the bid process with integration to their on-premise system, and they use these pages internally. Universal Containers wants to launch a Community and reuse these pages for their contractors and vendors.Community members should be able to:- Search and find articles on standard operating procedures.- Submit invoices and receive status updates.- Submit bids and receive updates.How should the Salesforce Admin build this Community?
Question11: Unauthenticated users are unable to some articles on a Universal ContainersCommunity. Universal Containers have articles associated to the public knowledge base channel and topics associated to the correct data categories. How should the Salesforce admin troubleshoot this issue?Select one or more of the following:
Question12: A Community has two types of users:- External users who can belong to multiple Communities.- Internal users who belong to one or more Communities.Which two features allows both user groups to navigate between each Community? Choose 2 answers.
Question13: Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records. Which three actions should the Community Cloud consultant takes to solve this issue?Choose 3 answersSelect one or more of the following:
Question14: Universal Containers plans to use person accounts for the external consultants. They need to allow their consultants to register using the Community. How can a Salesforce admin enable this capability in the Community using configuration?Select one or more of the following:
Question15: Universal containers has the following requirements for its partner Community- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep- The partner account executive is able to see all of the lead records visible to their team- The partner account sales rep is unable to see the lead records byother account sales reps, account managers, or account executives- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.Which two steps should the Salesforce administrator text to fulfil these requirements?Choose 2 answersSelect one or more of the following:
Question16: Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices, what do you recommend?
Question17: The Community administrator at Universal Containers has received reports from users about not being able to see each other in the People tab. However, users are able to view other's conversations within groups of which they are a part. Why are users unable to see each other in the People tab?Select one or more of the following:
Question18: Which three Lightning Components are available in Builder when customizing a home page? Choose 3 answers
Question19: Northern Trail Outfitters usesSalesforce internally and needs to launch a Community for their customers. * Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users. * Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users. * This Community needs to be built with the Napili template. All integrations must be mobile- first. * Both partners have Community Lightning Components available. What should a Salesforce Admin do to accomplish this task?
Question20: Universal Containers wants to create a Customer Community venue product line with the following requirements:- Use the customer service template- Track Community members' login countries- Display SharePoint documents for the customer- Display product documentation from Adobe Experience ManagerWhich three integrations what do Community Cloud consultant need to configure to meet these requirements?Choose 3 answersSelect one or more of the following:
Question21: Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this?
Question22: A healthcare company wants to create a Community for its patients and providers. The Community needs to be optimised for healthcare use cases and follow industry best practices. What should the Community Cloud consultant consider first to meet the requirements?Select one or more of the following:
Question23: Your organisation wishes to create a Partner Community which has the potential very quickly grow in user count, how many users should you plan to limit your community toavoid performance degradation?
Question24: Universal Container's Community Manager wants to better measure the Community adoption and engagement. What is the recommended approach?
Question25: What two things should the Salesforce Admin do to achieve this? Universal Containers builds a Community on the Napili template. They need to use a survey tool to collect feedback from members.
Question26: What are three ways you can maximize engagement within your Salesforce Community?
Question27: Universal Containers needs to allow customers to self-register for their Community for customers. Existing contacts must be given Community access without creating duplicate contacts.How should a Salesforce Admin perform this task?
Question28: Universal Containers needs to have their branding represented accurately in their Partner Community. What three things should the Salesforce Admin do to use Community Builder to brand the Community?
Question29: Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.What is the most efficient way for a Salesforce Admin to get this information from customers?
Question30: Your company has provided you with 6,321 'Bad Words' they wish to prevent being used in the Customer Community. How many Content Criteria are required to support this requirement?
Question31: A Salesforce administrator adding a recommendations carousel component in Community Builder. The page displays correctly in Community Builder; however, recommendations are missing for Community members.What is the likely cause of this issue?Select one or more of the following:
Question32: Universal Containers has recently launched a Lightning Community for customers and partners. Internal teams have created Knowledge articles about company products and partner onboarding. How should the Community Cloud consultant assign Topics so articles can be found easily on the Community.Select one or more of the following:
Question33: Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign -on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign -on?Discuss
Question34: Universal Containers wants its Community users to have the ability to log in using Facebook and Google.Which set of features should the Administrator use to achieve this goal?Select one or more of the following:
Question35: Northern Trail Outfitters wants to launch their Community with the following requirements:* Enable ions* Use Reputation for gamification* View the Trending Articles* Optimized for mobile. Which two requirements will the Salesforce Admin be able to accomplish with the Koa template? Choose 2 answers
Question36: How Should the Salesforce Admin meet these requirements? Universal Containers need a Community for distributors who manage their sales with the following requirements: Each distributor has multiple users. Users within the same distributor should be able to talk to each other. Users should not be able to talk with users from other distributors. Knowledge articles and other Community features should be the same for all distributors.
Question37: Northern Trail Outfitters launched a Lightning Community. Community members reports being unable to view the menu option to see their work orders. The Salesforce Administrator has validated the following: - The user profile has read access to the work order object - The user profile has membership to the community What should the Salesforce administrator verify to troubleshoot this issue?
Question38: A company uses CMS (Content Management System) to store and manage public content. The VP of Advertising wants to run marketing and advertising campaigns in the Community using that content. How should the Administrator render advertising content in the Community?Select one or more of the following:
Question39: Universal Containers needs to build a Community for their customers. Thefollowing security requirements must be met: * Customers can access their accounts. invoices. and orders. * An account is associated to only one individual. * A few customers who act as partners need access to individual accounts. * Customers can NOT see each Other's data unless is explicitly granted. Which option fulfills the requirements?
Question40: Universal Containers needs to build a partner community that supports multiple business units by providing the following abilities:* Each business unit can only collaborate with its partner network.* Partners only see Knowledge articles and content specific to their business unit.* Some business units allow partners to raise support cases.* Some partners work with multiple business units. How should a Salesforce Admin meet these requirements?
Question41: Regional Containers want to ensure any Community members without Community contributions are moderated by the Community Manager, how would this requirement be implemented?
Question42: You have recently deployed a Partner Community leveraging the Napili Template however you are getting requests to share all cases within an Account with the CEO of each organization. You are aware of the limitations of the number of roles you can have within a Salesforce Org and want to avoid adding new community roles. What steps would you take to achieve this requirement?
Question43: A coffee company is launching a public brand worldwide. Consumers need to see all relevant information about the brand in one place. Brand advisors can also submit applications to become partners. How should the coffee companies administrator meet these requirements?Select one or more of the following:
Question44: Universal containers (UC) wants to make sure its brand is applied to the Chatter notification emails sent to users from the Community. Which three aspects can UC customise on these types of emails? Choose 3 answers Select one or more of the following:
Question45: Universal Containers is building a Community to drive channel sales. They have 2,000 partner accounts. The high-level capabilities for their partners are as follows:- Partner usersshould NOT be able to access accounts and cases that they do NOT have access to.- A Partner user must be able to create cases for all accounts in their account hierarchy irrespective if they are parent of child account.- Partner users must be able to collaborate within the private groups they are members of.What are two ways the Salesforce Admin should fulfill these requirements? Choose 2 answers.
Question46: Universal Containers launches a Partner Community for their resellers who have access to Leads, Opportunities, and Dashboards. Universal Containers has the following requirements to support their partners during the sales cycle: * Universal Containers can engage with partners during the Sales cycle. * Universal Containers can have internal ions NOT visible to partners. * The Channel Manager can bring any Universal Containers employee to the ion. * Universal Containers employees may or may NOT have access to the Partner Community. How should a Salesforce Admin fulfill those requirements?
Question47: Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On Capabilities. Which Salesforce Community template would you recommended to best achieve this?
Question48: Universal Containers builds a partner community for their dealers.They set up the partner account with two roles to represent sales employees and their managers.After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the parner account.How should the Salesforce admin fulfil this requirement?Select one or more of the following:
Question49: Universal Containers uses discussions to engage with its customers and wants to pin posts to the top of the thread when a solution to question is provided. Which three options will allow Universal Containers to meet its requirements?Choose 3 answers
Question50: When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT Visible to all partner Community users. What should the Salesforce Admin do to fix this problem?
Question51: Universal Containers needs to provide Community access to aselect set of customers. Customers will NOT be asked to register.In which two ways can a Salesforce Admin accomplish this task? Choose 2 answers.
Question52: Universal Containers uses Community to grant customers secure access to their accounts, orders, and invoices.All customers are on a Customer Community License. Universal Containers needs to grant a subset of their customers, known as affiliates, access to other customer Accounts. How should a Salesforce Admin fulfill these requirements?
Question53: A Salesforce ISV partner is creating a Lightning Bolt Solution for a healthcare use case. What should the Community Cloud consultant use to distribute the Lightning Bolt solution?
Question54: The security model for Universal Containers in Private for theCase object. When a support case is raised by a user with the Customer Community license, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases. How should internal users see these Cases?Select oneor more of the following:
Question55: Universal Containers uses Customer Community licences.One of its largest customers wants to run reports. What licence type will allow Universal Containers to meet this requirement? Select one or more of the following:
Question56: Universal Containers recently rolled out a Community to its partners.The internal sales team has the following requirements:* Ability to support the addition of 50 new partners every month.* Ability to pass leads to the partners.* Continue to have access to the leads after transfer to a partner.* Access to the Opportunity when the partner converts the lead.* Leads should be visible to only the partner who is working on the lead.Which sharing option should the Salesforce Administrator choose to meet the requirement for internal users?
Question57: Universal Containers is setting up their moderation settings on their Community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?
Question58: Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community.Where can the Salesforce Admin configure the languages supported for this Community?
Question59: Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community. What should a Community Cloud consultant suggest as a method of implementation?Select one or more of the following:
Question60: Company X has created a community and wishes to change the branding to match their website. Which 3 actions could they take.
Question61: Your company has asked you to leverage Salesforce for their new customer community and wish to ensure that it is mobile ready which template(s) can you leverage to support this requirement? FOUR ANSWERS
Question62: An organisation's administrator is tasked with setting up and configuring Reputation within a new community.Per the provided requirements, there should be 5 (five) total reputation levels and the point range of the highest level must start at 5001 points. Which three tasks must occur in order to successfully deploy Reputation, per the requirements?Choose 3 answersSelect one or more of the following:
Question63: Universal containers houses their order information in their legacy backend systems.Customers need to see their orders from the back office in their customer-facing Community.- The existing Salesforce org (which hosts the community) has integration with the backend legacy system using Salesforce Connect- Customer users only need to seetheir orders in the Community - Orders are currently public read-only- Customer users need to access fields that are already part of the existing integration What two things should do Salesforce Admin do to meet these requirements? Choose 2 answers
Question64: What is the most efficient way for the Salesforce Admin to fulfil this requirement? Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records.
Question65: What permission(s) would you assign a community manager?
Question66: You were really excited to read about the community template features in the latest Salesforce Release Notes, but you have noticed that after the release you still don't have the features available in your Community, what steps should you take to resolve this?
Question67: Northern Trail Outfitters is launching a Community with the following requirements: * Branding requirement is limited to the company logo. * Community should be available on desktop. Mobile responsive is not needed.* Community users should have access to reports and dashboards. * Community users should be able to view their invoices, which are saved as external objects in Salesforce. Which template should the Salesforce Admin use to build this Community?
Question68: Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?
Question69: A Salesforce Admin at Universal Containers needs an efficient way to update the colour palette in their newly created Community.What three things should the Salesforce Admin do to brand this Community using Community Builder?Choose 3 answers.
Question70: Universal Containers (UC) is migrating from a legacy portal to a new Community. UC needs to stand up the new Community immediately where users can ask questions and provide answers. Which Community template should the Community Cloud consultant recommend?Select one or more of the following:
Question71: Universal Containers builds a Community to expose Leads and Opportunities to their resellers. They have a team Of Channel Managers who manage the partner accounts. Universal Containers wants each Channel Manager to be able to: * Grant Or remove employees access to the partner account. * Specify the access level (Read, Read-Write). * Add or remove a group of employees to the partner account. * Manage their Own group Of employees. How should the Salesforce Admin fulfill this requirement?
Question72: Universal Containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community.- The existing Salesforce Org (which hosts the Community) has integration with the backend legacy system using Salesforce Connect.- Customer users only need to see their orders in the Community.- Orders are currently public read-only.- Customer users need to access fields that are already part of the existing integration.What two things should the Salesforce Admin do to meet these requirements?Choose 2 answers
Question73: Universal Containers adds e -commerce capability to its Community built on the Napili template.They track customer shipments in a Salesforce custom object.How should the Salesforce Admin expose customer shipment data in Community Builder?
Question74: Universal Containers uses Community to grant business Customers Secure access to accounts, Orders, and invoices. All Customersare On a Customer Community License. Universal Containers plans to launch a project management module with the following requirernents: * Leverage Chatter for collaboration. * Private project collaboration between the customer and Universal Containers.* Leverage documents, tasks, and events in the project space. * Customers can only see and access their projects. What is the most efficient way for the Salesforce Admin to fulfill these requirements?
Question75: Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers.
Question76: What are the four stages of the Community Roll-out framework?
Question77: Universal Containers needs their channel partners to collaborate on Opportunities within their new partner Community based on the Customer Service Template. What is the recommended way to accomplish this task?
Question78: Universal containers (UC) is opening up its Salesforce Communities public Knowledge Base to include audiences from the EMEA region. UC wants to ensure that the topics included in the Community are translated into the appropriate languages. UC has enabled multi-language in the Community and is ready to translate. Which option should the Community Cloud consultant use to translate Topics associated to articles and discussions?Select one or more of the following:
Question79: Universal Containers has a customer Community in Europe and plans to roll out as separate Community for their US customers. They have separate profiles for the US, Europe, and Asia customers.How can the Salesforce Admin limit the membership of this new community to US customers?Select one or more of the following:
Question80: Universal Containers needs a Community for distributors who manage their sales with the following requirements: * Each distributor has multiple users. * Users within the same distributor should be able to talk with each other. * Users should NOT be able to talk with users from other distributors. * The Knowledge articles and other Community features should be the same for all distributors. Flow should the Salesforce Admin meet these requirements?
Question81: Northern Trail Outfitters recently launched a community for its B2B customers and partners. The community uses a restrictive sharing model and prevents user collaboration. The VP of Support wants to measure user adoption and engagement.What should the Consultant recommend to meet the requirement?
Question82: Universal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the Community?Select one or more of the following:
Question83: Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign-on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign-on?